Technology Driven
In today’s customer-centric world, businesses need powerful tools to manage relationships, drive sales, and deliver exceptional service.
Our Salesforce Solutions service is designed to help organizations leverage the full potential of Salesforce’s suite of products, including Sales Cloud, Service Cloud, Marketing Cloud, Digital Engagement, Tableau, and Data Cloud.
We offer strategic consulting, implementation, and ongoing support to ensure that your Salesforce solutions are optimized to meet your business objectives and drive growth.
Empowering Digital Transformation.
Our IT services are designed to help you fully leverage different powerful tools to drive sales, enhance customer service, create effective marketing campaigns, and gain actionable insights.
By focusing on strategic consulting, tailored implementations, and ongoing support, we ensure that your technology is optimized for success.
Whether you’re looking to enhance your sales processes, improve customer service, create impactful marketing campaigns, engage digitally with customers, or harness the power of data, our IT services provide the expertise and support you need to achieve your goals.
Sales
Sales is at the heart of customer relationship management (CRM). We help you implement and optimize sales and service to streamline your sales processes, enhance lead management, and increase revenue. Our services include configuring Sales Cloud to suit your unique sales process, integrating it with other business systems, and providing training to your sales team. With our expertise, you can ensure that Sales Cloud is fully aligned with your sales strategy.
Customer Communities
In the digital age, engaging with customers across multiple channels is essential. Our Digital Engagement services focus on integrating Community Cloud to create seamless, personalized customer experiences across email, social media, SMS, and other digital channels. We help you design and implement engagement strategies that connect with customers where they are.
Automated Marketing
Marketing Automation allows you to create and manage personalized marketing campaigns across multiple channels. Our services include strategy development, platform configuration, and campaign management. We help you harness the power of data-driven marketing by integrating Marketing Cloud with Data Cloud and other data sources, enabling you to deliver targeted, relevant content to your audience.
Dashboard & Reports
Our expertise in Tableau empowers your organization to turn complex data into actionable insights. We design and implement custom Tableau reports and dashboards that provide real-time visibility into key metrics across sales, service, marketing, and other critical business areas. By coupling Tableau with Salesforce and Data Cloud, we ensure that your data is seamlessly integrated, allowing for deeper analysis and more informed decision-making.
Customer Service
Delivering exceptional customer service is critical to retaining customers and building loyalty. Our Service Cloud deployment services enable your customer support teams to deliver personalized, efficient, and consistent service across all channels. We customize Service Cloud to fit your service processes, automate routine tasks, and integrate with other customer service tools. This ensures that your service team has a 360-degree view of the customer.
Data Management
We offer data integration services to ensure that all your data sources—whether on-premise or cloud-based—work together seamlessly. Our data management services include data migration, data quality management, and ongoing data governance, ensuring that your data remains a reliable and powerful asset for your organization.
Third-Party Integration
A unified view of your customer data is crucial for making informed decisions. We provide Salesforce integration services to ensure that all your systems—wether on-premise or cloud-based—work together seamlessly. Our data management services ensure data consistency, accuracy, and accessibility across the Salesforce ecosystem, enabling you to leverage data as a strategic asset.
Managed Services
Our commitment to your success doesn’t end with implementation. We offer ongoing Salesforce support and managed services, including system monitoring, user support, and platform optimization. Our managed services ensure that your Salesforce environment continues to meet your evolving business needs, while our support services provide your team with the resources they need to use Salesforce effectively.
Companies We Partner With.
Get In Touch
We appreciate your interest in Credent. For specific questions, get in touch with us.